Please call us at 781-849-1285 to speak with our repair technician before shipping equipment. Once we confirm item is something we can help you with, follow our Shipping Instructions and complete & return our SRA Request Form to:
Pro Sound Service Inc. 20 Brookside Road Braintree, MA 02184 Phone: 781-849-1285 / Fax: 781-843-6584
When sending your unit to Pro Sound Service, please make sure all of the following is included: 1. If the unit is under warranty you MUST submit a copy of the original receipt with our SRA Request Form for the repair to be considered a warranty repair. NO EXCEPTIONS!!!! * If no original receipt is submitted with this SRA Request, the repair will be considered a non-warranty repair and you will be charged for repair costs.
2. Place a piece of masking tape on each item sent in and clearly write the SRA# and your name.
3. All repairs must be shipped in factory packing only. PSS will not be responsible for any shipping damage. Damage claims are to be filed with the carrier and are the responsibilty of the customer.
4. Items shipped to PSS must include a copy of the completed SRA Request Form and the SRA# must be clearly written on the outside of the package. Any packages received without the SRA# clearly written on the outside of the package will be refused. See Shipping address below.
PLEASE BE ADVISED OF THE FOLLOWING:
All "no problem found" repairs will incur a bench charge, as well as a return shipping charge.
All non-warranty repairs are payable by credit card only (NO COD OR BILLING).
Items not called for within 60 days will be disposed of.
If the cost of repairing your unit is $125.00 or less (not including shipping charges), we will proceed with the repair and notify you upon completion. If the cost will exceed $125.00, we will contact you with an estimate. Units are returned via UPS.
Packing Instructions:
All repairs must be shipped in original factory packing only. PSS will not be responsible for any shipping damage. DaThe best way to pack your speaker for shipment is in the original factory packing only. ** if no original receipt is submitted with this Request, the repair will be considered a non-warranty repair and you will be charged for repair costs..
If you are packing a speaker, follow the same instructions as above, but if you do not have the original factory packing, use a square bottom box that is the same width as the diameter of the speaker. Place the speaker face down in the box. Cut the sides down so that the box height is the same as the depth of the speaker. When the top is folded down it should touch the back of the magnet. If you cannot find an exact size box, you can cut an extra piece of cardboard the size of the bottom of the box. Center the speaker on this piece and tape or bolt the speaker to it. Fill the voids in the box with bubble wrap or crumpled paper. Never use styrofoam packing peanuts!
It is always best to ship one speaker per box to avoid damage. You may, however, ship two identical speakers in the same box if you have to. Place the two identical sized speakers face to face with a piece of cardboard between them. Poke holes in the cardboard corresponding to the speaker mounting holes. Tie the speakers together using heavy duty cable ties or bolts. Ship the speaker pair in a heavy duty box, filling the voids with bubble wrap or crumpled paper.
We recommend shipping by a carrier that will give you a tracking number such as UPS or FedEx. Be sure to include a completed Shipping Form and our SRA Form with your name, address and phone number inside the box. We normally return finished speakers by UPS.
